Elements and Performance Criteria
- Work within the context of rural financial counselling
- Work with a basic knowledge of the current framework and issues that apply in a rural context, including specific occupational health and safety (OHS) issues
- Identify different models of work that may be applied in the rural the sector
- Work in a manner that demonstrates consideration and understanding of underpinning values and philosophies in rural financial counselling
- Deliver financial counselling services with an understanding of the impact of current and historical social, economic and political factors on clients in the rural sector
- Target services to the needs of clients in the rural sector
- Undertake financial counselling work that reflects understanding of a farm as a business enterprise as well as in the context of a family enterprise
- Ensure financial counselling work reflects understanding of family enterprise and its links/relationship with rural and farming business
- Apply knowledge of financial aspects relating to planning and management of a rural enterprise
- Collect information, including views of key stakeholders and representatives from relevant target groups and use in the delivery of rural financial counselling services
- Make appropriate referrals as required, using knowledge of local support networks
- Advocate on behalf of clients in the rural sector where appropriate
- Support clients in mediation and negotiation with third parties
- Ensure personal approach aligns with client needs
- Demonstrate a commitment to access and equity principles in all work undertaken
- Review personal values and attitudes regarding rural financial counselling and take into account when planning and implementing all work activities
- Demonstrate consideration and understanding of social, cultural and linguistic difference in all work undertaken
- Adapt own approach appropriately to meet individual social, cultural and linguistic needs of clients
- Respond with sensitivity to clients experiencing stress